Turning around a failing omni-channel retail programme

The client had a clear omni-channel strategy, however the programme to implement this was consistently failing.

Oaklin was initially engaged to identify why the omni-channel retail programme was failing and to make remedial recommendations. Oaklin was then invited to implement the turnaround proposals over an 18-month period, establishing fit-for-purpose programme structures and processes, leading a re-plan of each underlying project, and driving the overall programme through to completion.

Oaklin introduced the necessary programme structure to ensure the business objectives were met. ‘Point of Sale’ infrastructure and software was rolled out to hundreds of locations across the UK and Europe, on time and on budget, and a new e-commerce trading platform was implemented.